This line, frequently uttered by a physician, is a bit of a running gag my bosses would rather me not mention. In New York state Patient Centered Medical Home (PCMH) is still relatively new.

When the role of clinical care manager was conceived, it did not come with a definitive list of responsibilities, rather an outline of what the position was meant to accomplish.

That role is evolving monthly and that can confuse patients and other members of the health care team that want to understand the best way to utilize a nurse clinical care manager.